Solit Refund and Returns Policy

Last updated: August 2026

We want you to be happy with what you've ordered. But if something's not right, a piece arrives damaged, it doesn't match what you had in mind, or you simply want to send it back, here's how returns, exchanges, and refunds work with us.

Return Window

You have 3 days to request a return or exchange, counted from the day your order is delivered. Miss that window and we won't be able to take the request.

Conditions for Return

The piece has to come back to us unworn and unused, with tags on, in its original pouch or box, and with any packaging that came with it. If it shows wear, or any damage that happened after delivery, or something's missing, we can't accept it.

What We Won't Take Back

Engraved or customised pieces are final, once something's made to your spec, we can't put it back on the shelf for someone else. The one exception is a genuine manufacturing defect, that's on us either way. Sale pieces and anything bought with a discount code might be final sale too, and we'll flag that on the product page itself so there's no surprise later. Not sure if yours counts? Ask us first. 

Starting a Return

Email hello@solitfashions.in with your order number, what you're sending back, and why. Attach a photo if the piece arrived damaged or wrong, it helps us move faster. Expect a reply within 2 to 3 business days, along with instructions if you need them.

Return Shipping

Our mistake, an incorrect item, wrong size, damage that happened in transit, and we pay for shipping both ways.

Refunds

Once your return reaches us and checks out against everything above, we process the refund within 7 business days. It goes back to your original payment method, card, UPI, or whatever route you used through our payment partner. 

Paid cash on delivery? That one works a little differently. We'll ask for your bank account details, and or a cancelled cheque to make the process smooth.

Damaged or Incorrect Items

Something shows up broken, faulty, or just wrong? Tell us within 72 hours, and send photos. We'll figure out whichever fix suits you best, a replacement, an exchange, or a full refund, and we'll cover the shipping on our end regardless.

Cancelling an Order

Decided to cancel? Reach out as soon as you know. If it hasn't shipped, we'll cancel it and refund you in full, no complications. Already on its way? It'll need to arrive first and go through the usual return process from there.

Grievance Redressal

Per the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints tied to this policy within 48 hours and resolve them within 30 days. Still stuck after that? Our Grievance Officer can be reached at hello@solitfashions.com, and we'll route it from there.

Still Have Questions?

If something here doesn't quite cover your situation, or just doesn't make sense, write to us. We'd genuinely rather talk it through than leave you guessing.

Email: hello@solitfashions.in